L1

Technical Mapping Documentation - Navigation Guide

Overview

This documentation provides a comprehensive technical implementation specification for how XOPS answers each persona's questions. The documentation has been split into manageable sections for easier navigation and maintenance.

Document Structure

Core Documentation

1. Executive Summary

   • Analytics layer definitions
   • Purpose and scope of technical mapping
   • Quick reference to analytics architecture

2. Analytics Architecture

   • Detailed explanation of L1 Analytics (Bronze→Silver)
   • Detailed explanation of L2 Analytics (Silver→Gold)
   • Cerebro enhancement layers (Memory, Intelligence, Reasoning)
   • Telemetry sources reference

Persona Question Mappings

3. VP (IT) Questions - 14 Questions

   • Strategic financial visibility into software spend
   • Vendor relationship management
   • Renewal planning and optimization
   • Questions Q1-Q14 covering spend analysis, vendor management, usage tracking

4. End User Questions - 11 Questions

   • TODO: Self-service software requests
   • TODO: Application access and troubleshooting
   • TODO: License and entitlement management

5. Director - SAM Questions - 7 Questions

   • TODO: Software asset management and compliance
   • TODO: License optimization and reclamation
   • TODO: Audit preparation and reporting

6. Field Tech Questions - 3 Questions

   • TODO: Device provisioning and software deployment
   • TODO: Troubleshooting and support workflows
   • TODO: Operator app functionality

7. CISO / CIO Questions - 4 Questions

   • TODO: Security and compliance oversight
   • TODO: Risk management and policy enforcement
   • TODO: Strategic technology planning

Reference Documentation

8. UI Component Mapping

   • TODO: Knowledge Graph components
   • TODO: Experience Center widgets
   • TODO: Copilot query patterns
   • TODO: Sidekick interactions
   • TODO: Operator App screens

9. Telemetry Sources Reference

   • TODO: IDP (Entra/Okta) API endpoints
   • TODO: UEM (Intune/Workspace ONE) integrations
   • TODO: Procurement system connections
   • TODO: Vendor API catalog
   • TODO: SIEM/Log aggregation sources

Quick Reference

Persona Overview

Persona	Questions	Status	Primary Components
VP (IT)	14	✓ Complete	Knowledge Graph, Experience Center, Copilot
End User	11	TODO	Copilot, Sidekick, Service Ticketing
Director - SAM	7	TODO	Knowledge Graph, Experience Center, Copilot
Field Tech	3	TODO	Knowledge Graph, Experience Center, Copilot, Operator App
CISO / CIO	4	TODO	Knowledge Graph, Experience Center, Copilot

Analytics Layers Quick Reference

Layer	Purpose	Examples
L1 Analytics (Bronze→Silver)	Normalize, standardize, and resolve entities	Canonicalize software names, resolve user identities, map vendor names
L2 Analytics (Silver→Gold)	Aggregate, calculate metrics, detect patterns	Calculate utilization rates, detect inactive licenses, compute compliance scores
Cerebro Memory	Semantic understanding and entity resolution	Software synonym resolution, vendor M&A tracking, license type classification
Cerebro Intelligence	Pattern recognition and relationship learning	Procurement relationship analysis, usage pattern classification, vendor pricing intelligence
Cerebro Reasoning	Decision-making and recommendations	Optimization recommendations, tier change suggestions, vendor consolidation opportunities

Document Maintenance

Version History

• v2.0 (2025-01-14): Split comprehensive document into modular sections
• v1.0: Initial comprehensive technical mapping document

Contributing Guidelines

When updating this documentation:

1. Maintain consistent SQL formatting and code examples
2. Include all four sections for each question: Telemetry Sources, L1 Analytics, L2 Analytics, Cerebro Enhancement, UI Representation
3. Use consistent visualization formatting for UI mockups
4. Include Copilot query examples for each question
5. Cross-reference related questions and sections

Navigation Tips

• Use your IDE's file explorer to quickly switch between sections
• Search for specific questions using file search (e.g., "Q3" or "per user cost")
• Bookmark frequently accessed sections
• Use the markdown table of contents in each file for quick navigation

Related Documentation

• XOPS Architecture Overview
• API Integration Specifications
• Cerebro AI System Design
• UI/UX Design System