L1
Executive Summary
Purpose
This document provides the complete technical implementation specification for how XOPS answers each persona's questions. For each question, we detail:
- What telemetry sources are required (IDP, UEM, Procurement, Vendor APIs)
- What L1 Analytics (first-level transformations) are applied
- What L2 Analytics (second-level aggregations) are generated
- How Cerebro enhances the data (Memory/Intelligence/Reasoning)
- How it's represented in the UI (component, visualization type, interaction)
Analytics Layer Definitions
| Layer | Purpose | Examples |
|---|---|---|
| L1 Analytics (Bronze→Silver) | Normalize, standardize, and resolve entities | Canonicalize software names, resolve user identities, map vendor names |
| L2 Analytics (Silver→Gold) | Aggregate, calculate metrics, detect patterns | Calculate utilization rates, detect inactive licenses, compute compliance scores |
| Cerebro Memory | Semantic understanding and entity resolution | Software synonym resolution, vendor M&A tracking, license type classification |
| Cerebro Intelligence | Pattern recognition and relationship learning | Procurement relationship analysis, usage pattern classification, vendor pricing intelligence |
| Cerebro Reasoning | Decision-making and recommendations | Optimization recommendations, tier change suggestions, vendor consolidation opportunities |
Persona Mapping Overview
| Persona | Questions | Primary Components Used |
|---|---|---|
| VP (IT) | 14 questions | Knowledge Graph, Experience Center, Copilot |
| End User | 11 questions | Copilot, Sidekick, Service Ticketing |
| Director - SAM | 7 questions | Knowledge Graph, Experience Center, Copilot |
| Field Tech | 3 questions | Knowledge Graph, Experience Center, Copilot, Operator App |
| CISO / CIO | 4 questions | Knowledge Graph, Experience Center, Copilot |