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Communications Dimension: Value Proposition

XOPS Communications Intelligence Turn Telecom Chaos into Strategic Cost Control

Executive Summary​

Communications represents the second-largest IT expense after software—yet most enterprises operate blind. With 8-12 fragmented carriers, no unified visibility, and rate plans that drift out of optimization, companies overspend by 20-40% annually. The XOPS Communications dimension transforms telecom from a cost center into a managed, optimized asset by building a complete Knowledge Graph connecting people, devices, plans, usage patterns, and actual costs.

Bottom Line: Most organizations recover the entire XOPS investment through Communications optimization alone—typically within 6-9 months.

1. Dimension Overview​

The Communications dimension provides comprehensive visibility and optimization across your entire telecom and collaboration ecosystem:

Coverage Areas​

  • Mobile Communications: Cellular plans, device management, international roaming, BYOD programs
  • VoIP & Telephony: Desk phones, softphones, toll-free numbers, conference lines
  • Unified Communications as a Service (UCaaS): Zoom, Microsoft Teams, Webex, RingCentral licenses and usage
  • Collaboration Platforms: Slack, Miro, Mural, and integrated communication tools
  • Carrier Services: Data plans, voice plans, SMS/MMS, IoT connectivity
  • Telecom Spend Management: Invoices, contracts, rate plans, usage analytics

Unlike traditional Telecom Expense Management (TEM) tools that focus on invoice processing, XOPS connects communications services to the people who use them, the business context that drives demand, and the lifecycle events that trigger waste.

2. The Problem Space​

The Hidden Cost of Telecom Fragmentation​

Most enterprises face a perfect storm of communications inefficiency:

Vendor Proliferation​

  • 8-12 different carriers across regions, acquisitions, and legacy contracts
  • No single source of truth for "who has what"
  • Duplicate services for the same user (office phone + mobile + UCaaS)
  • Shadow IT communications tools purchased by departments

Zero Spend Visibility​

  • Invoices arrive in different formats from different vendors
  • No way to answer "What does John Smith cost us in Communications?"
  • Can't correlate usage patterns to business outcomes
  • Finance sees line items, not strategic insights

Rate Plan Drift​

  • Plans optimized 3 years ago no longer match usage
  • Employees on unlimited plans who use 2GB/month
  • Paying for features nobody uses (international calling, premium conferencing)
  • New, cheaper plans available but never adopted

Contract Sprawl​

  • 40+ active telecom contracts with different terms, renewal dates, penalties
  • No leverage when negotiating—carriers know you can't move everyone
  • Auto-renewals lock in 3-5 year commitments at uncompetitive rates
  • Early termination fees prevent optimization

Usage Pattern Blindspots​

  • No visibility into actual utilization vs. provisioned capacity
  • Can't predict when to add/remove lines
  • International roaming charges that surprise Finance
  • Zombie services—lines active for departed employees

Lifecycle Disconnects​

  • IT provisions a laptop, but forgets to order mobile service
  • Employee leaves, but their mobile line stays active for months
  • Contractors get full-time employee plans
  • Department transfers don't trigger plan reviews

Financial Impact​

For a 5,000-person organization:

  • Annual Communications Spend: $8-12M
  • Hidden Waste: $2-4M (20-40%)
  • CFO Visibility: Less than 30%

This isn't a technology problem—it's a data and intelligence problem. XOPS solves it.

3. Telemetry Sources​

The Communications dimension synthesizes data from across your telecom ecosystem to build a complete, real-time picture:

Carrier Integrations​

  • Major Carriers: AT&T, Verizon, T-Mobile, Sprint, US Cellular, regional carriers
  • Data Extracted: Rate plans, device inventory, usage (voice/data/SMS), invoices, contract terms
  • Refresh Frequency: Daily usage, monthly billing reconciliation

UCaaS & Collaboration Platforms​

  • Zoom: License types, meeting minutes, participant counts, recording storage
  • Microsoft Teams: Calling plans, phone system usage, meeting analytics
  • Webex: Site licenses, usage patterns, conference room systems
  • RingCentral: Phone numbers, extensions, call logs, SMS usage
  • Slack: Workspace seats, guest access, paid add-ons

Mobile Device Management (MDM/UEM)​

  • Platforms: Jamf, Microsoft Intune, VMware Workspace ONE, MobileIron
  • Data Extracted: Device ownership, enrollment status, usage patterns, security posture
  • Use Case: Correlate device deployment with carrier services

Expense Management Systems​

  • Concur, Expensify, Coupa: Employee-submitted roaming charges, mobile reimbursements
  • Invoice Processing: Parse carrier bills, extract line-item detail, normalize data

Contract Management Systems​

  • Ironclad, ContractWorks, Airtable: Telecom contract terms, renewal dates, SLAs, pricing schedules
  • Alert Triggers: 90-day renewal warnings, benchmark against market rates

HRIS & Identity Systems​

  • Workday, BambooHR, ADP, Okta: Employee lifecycle events (hire, transfer, termination)
  • Purpose: Trigger provisioning/deprovisioning workflows, match users to services

Finance Systems​

  • ERP (SAP, Oracle, NetSuite): Cost center allocations, budgets, invoice approvals
  • GL Mapping: Categorize communications spend by department, project, or initiative

4. Key Outcomes​

The Communications dimension delivers measurable, CFO-visible results:

Immediate Cost Reduction: 20-40%​

  • Rate Plan Optimization: Automatically identify users on wrong plans, right-size data/voice allowances
  • Elimination of Waste: Disconnect services for departed employees within 48 hours
  • Vendor Consolidation: Move from 12 carriers to 3 strategic partners, unlock volume discounts
  • Feature Rationalization: Remove unused add-ons (international calling, premium voicemail)

Example: A 3,500-person company reduced annual telecom spend from $6.2M to $4.1M by optimizing rate plans and eliminating 400+ zombie lines.

Vendor Consolidation & Leverage​

  • Before XOPS: 12 carriers, no negotiation power, average $85/line/month
  • After XOPS: 3 strategic carriers, enterprise volume pricing, $52/line/month
  • Result: 39% unit cost reduction + simplified vendor management

Automated Rate Plan Optimization​

  • Continuous Monitoring: XOPS analyzes usage patterns monthly, recommends plan changes
  • Trigger-Based Actions: Employee moves from office-based to field sales role → auto-upgrade to unlimited plan
  • Savings Alerts: "47 users on unlimited plans used <5GB last month. Downgrade to save $4,200/month."

Predictive Capacity Planning​

  • Hiring Forecasts: Finance plans to hire 200 people in Q3 → XOPS auto-generates telecom requirements
  • Seasonal Patterns: Retail company staffs up for holidays → XOPS pre-negotiates temporary lines
  • Expansion Planning: Opening new office → XOPS models telecom costs as part of site budget

Contract Intelligence & Renewal Leverage​

  • 90-Day Alerts: Flag upcoming renewals with current spend, usage trends, and market benchmarks
  • Negotiation Data: "Your current Verizon rate is $78/line. Market rate for your volume is $55/line."
  • Avoid Auto-Renewals: Prevent sleepwalking into 3-year commitments at uncompetitive rates

Lifecycle-Driven Provisioning​

  • Onboarding: New hire → XOPS auto-provisions mobile line, assigns to correct plan, notifies IT
  • Offboarding: Employee departs → XOPS auto-submits carrier disconnect request within 24 hours
  • Role Changes: Sales rep promoted to manager → XOPS reviews communications needs, adjusts accordingly

5. How It Works: The Knowledge Graph Advantage​

Traditional TEM tools manage invoices. XOPS manages relationships.

The Knowledge Graph Connects:​

EMPLOYEE (John Smith)
  ├─ DEPARTMENT (Sales - West Region)
  ├─ ROLE (Account Executive)
  ├─ LIFECYCLE STATUS (Active)
  └─ COMMUNICATIONS SERVICES
       ├─ MOBILE LINE (AT&T - Unlimited Elite, $85/mo)
       │    ├─ DEVICE (iPhone 15 Pro, financed, $41/mo)
       │    ├─ USAGE (Avg 8GB/mo data, 400 min voice)
       │    └─ COST CENTER (Sales - West)
       ├─ VOIP EXTENSION (RingCentral, included in enterprise plan)
       ├─ ZOOM LICENSE (Business, $20/mo)
       └─ SLACK SEAT (Standard, $8/mo)

Intelligence in Action:​

Scenario 1: Offboarding

  • HR marks John Smith as "Terminated" in Workday
  • XOPS detects lifecycle change within 1 hour
  • Auto-generates disconnect requests for mobile line, VoIP extension
  • Downgrades Zoom to Basic, removes Slack seat
  • Result: Zero zombie costs, 100% compliance

Scenario 2: Usage Optimization

  • XOPS analyzes 3 months of usage: John averages 8GB/mo on $85 Unlimited plan
  • Comparable AT&T plan with 15GB costs $55/mo
  • XOPS flags recommendation, calculates $360/year savings per user
  • Apply across 200 similar users = $72K annual savings

Scenario 3: Contract Renewal

  • Verizon contract (800 lines) renews in 90 days
  • XOPS aggregates actual usage: 65% of users on unlimited plans use <10GB
  • Negotiation brief: "We can move 520 lines to metered plans if you hit $50/line pricing"
  • Result: Verizon agrees, saves $280K/year

6. Employee Lifecycle Integration​

The Lifecycle Challenge​

Traditional telecommunications management treats employee lifecycle events as manual procurement tasks—submit carrier orders, wait for activation, hope someone remembers to disconnect services when employees leave. The result: 5-10% of your telecom spend funds services for people who no longer work for you. XOPS transforms lifecycle events into automated orchestration workflows that eliminate waste and security gaps.

Employee Lifecycle Stages & Communications Actions​

Lifecycle StageCommunications Dimension ActionsXOPS Intelligence
Pre-boarding (Day -14 to Day 0)Pre-order mobile line, UCaaS licenses, desk phone based on role and locationField sales roles get unlimited plans; office workers get metered; international hires get global roaming
Onboarding (Day 1)Activate mobile service, provision VoIP extension, enable UCaaS accessMobile number active Day 1, voicemail pre-configured, directory listing published
Active EmploymentMonitor usage patterns, optimize rate plans, flag cost anomaliesDetects underutilized unlimited plans, excessive roaming charges, unused conference features
Role Change (Promotion/Transfer)Adjust mobile plan based on new role requirementsField sales → manager may need reduced mobile plan; remote worker → office worker needs desk phone
Department TransferUpdate cost center allocation, adjust geographic carrier if neededTransfer from NYC to London office triggers international carrier evaluation
Leave (Sabbatical/Parental)Suspend mobile service or downgrade to minimum plan, retain numberAvoids zombie costs during extended leave; auto-reactivate on return date
Offboarding (Resignation/Retirement)Submit carrier disconnect request, cancel UCaaS licenses, reassign toll-free numbers48-hour carrier disconnect SLA, immediate UCaaS deactivation
Terminated (Immediate)Emergency disconnect all communication services, forward calls to managerMobile service disabled within 1 hour, prevents unauthorized usage, protects company data

Automation Examples​

Example 1: New Hire - Field Sales Representative​

Scenario: Jennifer Martinez, new Enterprise Sales Rep covering Southwest region, start date February 1

Traditional Process:

  • Day -3: IT submits carrier order form for new line
  • Day -1: Carrier ships SIM card to office
  • Day 1: Jennifer arrives, IT hands her SIM, setup takes 2 hours
  • Day 2: Phone activated, but wrong plan (limited data, she's in the field all day)
  • Week 2: IT submits plan change request
  • Time to full communications capability: 7-10 days
  • Cost inefficiency: Wrong plan provisioned, manual change process

XOPS Process:

  • Day -14: HR creates employee record in Workday (Title: Enterprise Sales Rep, Department: Sales - Southwest, Work Location: Remote - Phoenix, Manager: David Chen, Start Date: Feb 1)
  • XOPS detects: New hire event, analyzes role requirements
  • XOPS intelligence: "Field sales role + remote worker + high mobility = unlimited mobile plan + premium VoIP"
  • Day -10: XOPS auto-provisions:
    • Mobile: AT&T Unlimited Elite plan, orders SIM to home address (Phoenix)
    • UCaaS: RingCentral Professional license, assigns 602 area code extension
    • Video: Zoom Business license with dial-in capability
    • Cost Center: Sales - Southwest budget allocation configured
  • Day -5: Jennifer receives email: "Welcome! Your mobile SIM and setup instructions will arrive at your home address on Jan 29. Your phone number is (602) 555-XXXX."
  • Day -2: SIM arrives at home, Jennifer activates via self-service portal
  • Day 1: Jennifer has fully functional communications: mobile, desk phone (via RingCentral mobile app), video conferencing
  • Time to full communications capability: Day 1 (immediate)
  • Cost optimization: Correct plan provisioned from start, no change orders

Financial impact: $1,200/year optimal plan vs. $1,800/year if overprovisioned or $2,400 if expedited wrong plan correction required.

Example 2: Role Change - Sales Rep to Sales Manager​

Scenario: Alex Johnson promoted from Sales Rep (field-based, 40K miles/year) to Regional Sales Manager (mostly office-based, quarterly travel)

Traditional Process:

  • Manager notifies IT: "Alex needs different mobile plan now"
  • IT asks: "What plan?"
  • Manager: "I don't know, something cheaper, he's not traveling as much"
  • IT manually reviews carrier options, submits change request
  • Time to optimize: 2-4 weeks (often never happens)
  • Cost waste: Continues paying for unlimited plan despite reduced usage

XOPS Process:

  • Event: HR updates Alex's title to "Regional Sales Manager - East" in Workday, changes office location from "Remote" to "Boston Office"
  • XOPS detects: Role change within 5 minutes, analyzes usage history and new role profile
  • XOPS analysis:
    • Historical usage: Averaged 35GB/month data, 800 voice minutes
    • New role profile: Office-based managers average 8GB/month, 300 voice minutes
    • Recommendation: Downgrade from AT&T Unlimited Elite ($85/mo) to Unlimited Starter ($65/mo)
  • XOPS actions:
    • Mobile Plan: Auto-submits plan change request to AT&T, effective next billing cycle
    • VoIP: Adds RingCentral desk phone provisioning for Boston office desk
    • Cost Center: Updates allocation from "Sales Field - East" to "Sales Management - East"
    • Notification: Alex receives email: "Congrats on the promotion! Your mobile plan has been updated to reflect your new work pattern. You'll save $20/month. Your desk phone will be configured when you arrive at Boston office."
  • Time to optimize: 15 minutes (automatic)
  • Annual savings: $240/year per employee × 50 similar role changes = $12,000 annual savings

Usage tracking: XOPS continues monitoring; if Alex's usage increases (e.g., starts traveling for management role), auto-recommends plan upgrade.

Example 3: Termination - Immediate Communications Lockdown​

Scenario: Michelle Roberts (Account Manager) terminated for policy violation at 3:00 PM

Traditional Process:

  • HR emails IT: "Michelle terminated, disconnect phone"
  • IT logs into carrier portal, submits disconnect request
  • Carrier processes request in 3-5 business days
  • Michelle's mobile line remains active for nearly a week
  • Company continues paying for service, potential unauthorized usage
  • Disconnect lag: 3-7 days
  • Security risk: Active mobile line, potential for data leakage
  • Cost waste: $15-35 in unnecessary charges

XOPS Process:

  • 3:00 PM: HR marks Michelle as "Terminated - Immediate" in Workday
  • 3:05 PM: XOPS detects lifecycle change, triggers emergency communications revocation
  • 3:10 PM: XOPS actions:
    • Mobile Service: Emergency suspension request submitted to Verizon (line disabled within 1 hour per SLA)
    • UCaaS: RingCentral extension disabled immediately, voicemail forwarded to manager
    • Video Conferencing: Zoom license downgraded to Basic, scheduled meetings reassigned to manager
    • Desk Phone: Extension deactivated (if applicable)
    • Call Forwarding: Incoming calls to Michelle's number route to manager with message: "This employee is no longer with the company"
  • 3:15 PM: IT receives notification: "Michelle Roberts communications offboarding complete. Mobile suspension in progress (1-hour SLA). Estimated monthly savings: $95. SIM retrieval instructions sent to manager."
  • 4:00 PM: Verizon confirms mobile line suspended
  • Next Day: IT initiates full disconnect request, number released or reassigned
  • Disconnect lag: 1 hour for suspension, 24 hours for full disconnect
  • Security win: Immediate lockdown prevents unauthorized usage
  • Cost recovery: $95/month service immediately stopped, number available for reassignment

Compliance benefit: Complete audit trail of all communications service changes, timestamped actions for legal review if needed.

Special Case: Extended Leave (Parental/Sabbatical)​

Scenario: Carlos Rivera taking 6-month paternity leave

Traditional Process:

  • Carlos keeps full mobile plan during leave (6 months × $85 = $510 waste)
  • Manager asks for temporary coverage, IT manually provisions new line for temp worker
  • Carlos returns, original number retained but unused for 6 months
  • Cost waste: $510 for unused service

XOPS Process:

  • Event: HR marks Carlos as "Leave - Parental, 6 months" in Workday
  • XOPS detects: Extended leave, analyzes communications needs
  • XOPS decision tree:
    • Is number business-critical? (Direct customer line) → Yes
    • Recommendation: Suspend mobile service, forward calls to manager, retain number
  • XOPS actions:
    • Mobile: Suspend AT&T line (reduces cost to $10/month number retention fee)
    • VoIP: Keep extension active, forward to manager
    • Notification: Manager receives: "Carlos's mobile forwarded to you during leave. Resuming original service on return date: August 15."
  • Day before return: XOPS auto-reactivates full mobile service
  • Carlos returns: Original number fully functional, zero setup needed
  • Annual savings: $450 per 6-month leave × 20 employees = $9,000 annual savings

Time to Value Comparison​

Lifecycle EventManual ProcessXOPS AutonomousTime SavedCost Savings Per Event
Onboarding7-10 daysDay 1 ready6-9 days$50-100 (expedite fees avoided)
Role Change2-4 weeks (or never)15 minutes335-670 hours$240/year per optimization
Department Transfer1-2 weeks1 hour167-335 hoursCorrect cost center from Day 1
Extended LeaveNever optimizedAutomatic suspensionN/A$450 per 6-month leave
Offboarding3-7 days1 hour suspension, 24 hours disconnect71-167 hours$15-95 per event
Termination3-7 days (security gap)1 hour (emergency mode)71-167 hours$15-95 + security risk mitigation

Financial Impact of Communications Lifecycle Automation​

For a 5,000-person organization with 10% annual turnover (500 hires, 500 departures) and $10M annual telecom spend:

Annual Savings:

  • Zombie service elimination: 500 offboardings × $95 avg monthly cost × 3 months avg delay = $142,500 saved
  • Optimal provisioning: 500 onboardings × $300 avoided overprovisioning = $150,000 saved
  • Role-based optimization: 200 role changes/year × $240 avg savings = $48,000 saved
  • Extended leave management: 50 extended leaves × $450 avg savings = $22,500 saved
  • Procurement labor reduction: 1,000 lifecycle events × 3 hours manual carrier coordination × $75/hour = $225,000 saved

Total Annual Value: $588,000 in direct communications cost savings + procurement labor efficiency.

Cross-Dimensional Knowledge Graph Power​

The true value emerges when Communications lifecycle connects to other XOPS dimensions:

Communications + Software + Workplace:

  • New hire Sarah Chen (from earlier example):
    • Software: Okta, Salesforce, Zoom licenses provisioned (Day -10)
    • Communications: Mobile line, VoIP extension activated (Day -10)
    • Workplace: MacBook Pro ordered, shipped to home address (Day -10)
    • Day 1 Result: Sarah has device + software + communications fully configured and ready

Termination Kevin Thompson:

  • Software: All SaaS licenses revoked (15 minutes)
  • Communications: Mobile suspended, VoIP disabled (1 hour)
  • Workplace: Badge access revoked, device return initiated (1 hour)
  • Security Result: Complete lockout across all dimensions, zero ghost access

The Knowledge Graph orchestrates across dimensions, ensuring consistent, complete lifecycle management—something impossible with siloed tools.

7. Customer Proof Points​

Case Study: Global Manufacturing Company​

  • Profile: 8,500 employees, 22 countries, 9 different carriers
  • Challenge: $14M annual telecom spend, zero visibility below invoice level, 6-month lag on offboarding
  • XOPS Implementation:
    • Integrated 9 carriers, 3 UCaaS platforms, Workday, Concur
    • Identified 1,200+ zombie lines (employees departed 6+ months prior)
    • Optimized 3,400 rate plans based on actual usage
  • Results:
    • $4.2M annual savings (30% reduction)
    • Zombie line elimination: $1.8M
    • Rate plan optimization: $1.6M
    • Vendor consolidation (9→4 carriers): $800K
    • Payback: 5 months

Case Study: Healthcare System​

  • Profile: 12,000 employees, 45 locations, mix of clinical and administrative staff
  • Challenge: Doctors/nurses need reliable mobile service, but no usage visibility. Finance approved budgets blindly.
  • XOPS Implementation:
    • Segmented users by role (clinical, admin, contractor)
    • Applied tiered rate plans based on usage patterns
    • Automated BYOD reimbursement calculations
  • Results:
    • $2.1M annual savings (25% reduction)
    • Clinical staff kept premium plans, admin staff right-sized
    • Contractor mobile spend cut 60% (switched to BYOD stipends)
    • Payback: 7 months

Case Study: Fast-Growth SaaS Company​

  • Profile: 2,200 employees, hypergrowth (40% YoY), distributed workforce
  • Challenge: Telecom spend growing faster than headcount. No time for manual optimization.
  • XOPS Implementation:
    • Automated onboarding/offboarding workflows
    • Real-time usage analytics surfaced to Finance monthly
    • Predictive modeling for hiring forecasts
  • Results:
    • $680K annual savings (22% reduction)
    • Eliminated 2 FTE roles previously managing carrier relationships
    • Telecom cost per employee dropped from $420/mo to $310/mo
    • Payback: 6 months

7. ROI Model​

Typical Savings Drivers (5,000-person enterprise, $10M annual telecom spend)​

CategorySavings OpportunityAnnual Impact
Rate Plan Optimization15-25% of mobile spend$600K - $1M
Zombie Line Elimination5-10% of total lines$300K - $600K
Vendor Consolidation10-20% through volume pricing$500K - $800K
Feature RationalizationRemove unused add-ons$150K - $300K
Lifecycle AutomationReduce provisioning lag$200K - $400K
Contract OptimizationNegotiate with data$300K - $500K
TOTAL ANNUAL SAVINGS20-40% of spend$2M - $4M

Investment​

  • XOPS Platform Fee: $500K - $750K/year (depending on employee count)
  • Implementation: 8-12 weeks, minimal IT resources

Payback Period: 6-9 months​

3-Year ROI: 400-600%​

Beyond Direct Savings​

  • Time Reclaimed: Finance and IT stop chasing invoices, focus on strategy
  • Risk Reduction: Eliminate shadow IT communications tools (security risk)
  • Compliance: GDPR/data residency—know where communications data lives
  • Agility: Scale telecom services as fast as you hire

8. Expansion Path: Start with Software, Add Communications in Year 2​

Most XOPS customers follow a phased approach:

Year 1: Software Dimension​

  • Focus: SaaS discovery, license optimization, vendor consolidation
  • Quick Wins: Shadow IT visibility, unused license reclamation
  • Build Trust: Finance and IT see immediate value, data quality, platform reliability

Year 2: Add Communications Dimension​

  • Leverage Existing Integrations: HRIS, finance, identity systems already connected
  • Expand Telemetry: Add carrier APIs, UCaaS platforms, MDM
  • Compound Value: Knowledge Graph now connects software licenses AND communications services to employees

Why This Sequence Works:​

  1. Software savings fund Communications expansion (self-funding)
  2. Organizational readiness: Teams already trust XOPS data
  3. Technical foundation: Identity and lifecycle workflows already built
  4. Faster time-to-value: No need to re-prove platform capability

Year 3: Add Cloud, Hardware, or Services Dimensions​

  • Complete visibility across all IT spend categories
  • Unified employee cost modeling (what does each employee really cost in IT?)

Key Takeaways for Decision-Makers​

For the CFO:​

  • Communications is your 2nd-largest IT expense—and the least visible
  • 20-40% savings available through data-driven optimization
  • XOPS pays for itself in 6-9 months through Communications alone
  • Shift telecom from "cost we tolerate" to "cost we control"

For the CIO:​

  • Eliminate shadow IT communications tools (security and compliance win)
  • Automate lifecycle provisioning—no more manual carrier tickets
  • Predictive capacity planning aligns telecom with business strategy
  • Vendor consolidation reduces operational complexity

For Telecom/Procurement:​

  • Stop chasing invoices, start negotiating with leverage
  • Real usage data = real negotiation power
  • Contract renewal alerts prevent auto-renewal traps
  • Benchmark your rates against market—know when you're overpaying

For IT Operations:​

  • Onboarding/offboarding automation eliminates manual work
  • Unified dashboard replaces 9 carrier portals
  • Usage anomalies surface instantly (rogue international roaming)
  • Device-to-service correlation (MDM + carrier data)

Next Steps​

1. Discovery Workshop (2 hours) Map your current communications landscape: carriers, contracts, pain points, stakeholders.

2. Telemetry Assessment (1 week) Identify available data sources (carrier APIs, UCaaS, MDM) and integration requirements.

3. Pilot Program (30 days) Connect 1-2 carriers, ingest 3 months of data, generate initial savings recommendations.

4. Full Rollout (8-12 weeks) Integrate all carriers and communications platforms, activate lifecycle workflows, deliver first optimization reports.

5. Ongoing Optimization (quarterly) XOPS continuously monitors usage, flags savings opportunities, provides contract renewal intelligence.

Contact​

Ready to transform Communications from cost center to strategic asset?

Schedule a Discovery Workshop: [Insert Contact Link] Request a Custom ROI Model: [Insert Contact Link] View Live Demo: [Insert Contact Link]

XOPS Communications Intelligence: Because telecom vendors profit from your blindspots. We eliminate them.