L1

Owner: customer-success

Customer Success Hub

Welcome to the Customer Success section of The Spark.

In This Section

• Onboarding - Customer onboarding playbook
• Support - Support processes and SLAs
• Health - Customer health metrics and scoring
• Communications - Templates and best practices
• Escalations - Escalation procedures
• QBR - Quarterly Business Review materials
• Renewals - Renewal process and playbook
• Tools - CS tools and platforms

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Coming soon - Content migration in progress